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Who can help with that?

We’re an independent guide, so we can’t see or change PatientFi accounts. Pick your question and we’ll point you to the right place.

Most questions

Your PatientFi account

Payments, balance, login, due dates, hardship, statements

ContactPatientFi
Member support
Mon–Fri 6am–7pm PT, plus weekend hours
Billing team
Mon–Fri 5am–5pm PT, for payment questions
PatientFi help center ↗
Before treatment

Your treatment or quote

The price, what’s included, whether the clinic offers PatientFi, a transaction that hasn’t processed

ContactYour clinic

Your provider sends the PatientFi request and sets the amount. PatientFi says that if your loan isn’t active yet, you should contact your provider about processing the transaction.

How the process works →
This website

Something on this site

A fact that looks wrong, a broken link, a page you’d like us to write

ContactPatientFiPayment.com
[email protected]

We read every message. Corrections get priority.

Before you send us anything

Email isn’t a safe place for financial details, and we don’t need them to fix a page.

  • Account numbersNeither the 10-digit nor the 12-digit one
  • Passcodes or passwordsIncluding one-time login codes
  • Card or bank detailsWe can’t take payments
  • Medical detailsYour treatment is your business

A helpful correction looks like this

PagePromo plans explained

What’s wrongThe support hours listed here don’t match PatientFi’s help center.

SourceLink to the page where you saw it

What happens next

  1. We check it against the original source.
  2. We fix confirmed errors and update the page’s fact-check date.
  3. We reply if you asked a question we can answer.

See our corrections policy and privacy policy.